B2B Customer Support

The B2B Customer Service Specialist supports the B2B Customer Service team by assisting with day-to-day customer service operations and administrative tasks. This role works closely with the primary B2B point of contact to help ensure timely responses, accurate order handling, and a high level of customer satisfaction for schools and business partners.

Key Responsibilities

• Assist the primary B2B point of contact with customer service inquiries and account support 
• Respond to B2B customer inquiries, providing accurate information and timely solutions 
• Follow up on customer issues to ensure full resolution and satisfaction 
• Support the processing of purchase orders and coordinate with internal teams for fulfillment 
• Assist with creating and managing customer invoices, including re-invoicing as needed 
• Help prepare and deliver formal quotations upon request 
• Maintain positive relationships with schools, tutors, and homeschool organizations 
• Provide product information and guidance to customers as needed 
• Assist with setting up and maintaining customer accounts, including tax-exempt status 
• Monitor and respond to shared customer service inboxes 
• Help resolve issues related to orders, shipping, cancellations, and reorders in coordination with internal teams 
• Support and maintain customer service and administrative Standard Operating Procedures (SOPs) 
• Assist with customer service-related projects and cross-functional initiatives 
• Contribute to process improvements and team efficiency 
• Perform Additional duties and special projects as needed 

Qualifications & Skills

• Strong customer service orientation with a commitment to customer satisfaction 
• Excellent verbal and written communication skills 
• Strong problem-solving and critical-thinking abilities 
• High attention to detail and accuracy 
• Self-motivated with strong follow-through 
• Ability to manage multiple tasks and priorities effectively 
• Strong organizational skills 
• Professional and pleasant phone/email communication skills
• Ability to maintain confidentiality 
• Proficiency in Microsoft Word and Excel 

Core Competencies

• Team collaboration and support 
• Communication and responsiveness 
• Organization and efficiency 
• Adaptability and flexibility 
• Process adherence and continuous improvement 

Work Environment

This role works as part of a collaborative customer service team, providing support to the primary B2B contact and partnering with internal departments to ensure smooth and consistent customer experience.

Why Join All About Learning Press

About 95 Percent Group

95 Percent Group is an educational publishing and technology company whose mission is to build on science to empower teachers with the knowledge, resources, and support they need to develop strong learners. The recent acquisitions of TouchMath and All About Learning Press (AALP) allow the company to serve a growing number of districts and schools, including the homeschool and small private school learning market, with trusted, proven foundational skills solutions for both literacy and math. 95 Percent Group is also committed to advancing research, best practices, and thought leadership on the science of reading, science of math, and science of learning more broadly. For more information, visit 95percentgroup.com.

About All About Learning Press (AALP)

All About Learning Press (AALP), now part of 95 Percent Group, is a leading provider of evidence-based programs for homeschool families and educators. AALP’s flagship programs—All About Reading®, All About Spelling®, and All About Math™—deliver structured, multisensory instruction designed to help students of all ages build confidence and achieve lasting academic success. Trusted by homeschool families worldwide, AALP is committed to making the science of learning accessible, practical, and engaging in home‑based learning environments.

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